Resident and Family Insights Survey SUITE
Risk Mitigation and Quality of Care
“When You Align Your Divine Message with Your Purpose Driven Goals You can Reach Millions and Live a Legacy Life”
Be part of the senior living cultural evolution
While You Manage Risks and Reduce Losses
The senior living ecosystem faces complex challenges and aims to deliver comprehensive, person-centered care while managing risks and promoting autonomy. Regulatory complaints, lawsuits, and other losses impact quality of life for residents, families, and staff. This suite of resources presents a shared vision to provide comprehensive, person-centered care while managing risks, reducing losses, and promoting the senior living "cultural evolution."
Resident Insight Surveys are Designed For:
Assisted Living/Memory Care
Skilled Nursing
Insurance Carriers as part of Risk Management
The Insights Survey provides a Risk Rating based on 25 key questions in Areas of Interest (5 questions in 5 categories) related to resident and family needs and expectations with transitions of care. The Survey offers insights into your Community, informing administration and caregivers of potential risks and offering proactive risk mitigation strategies to engage with the resident and family.
Risk Ratings Will Empower Your Community to Manage Expectations!
The care-giving community needs protection and preparation for managing resident and family expectations, which is the first step.
- Senior living professional liability insurance expenses have risen 10% to 30%
in the past two years
- The cost of professional liability claims in senior living averages over $250,000
- Overall claims severity is increasing 8% to 12% annually
Get access to resources and action plans to address high-risk areas with residents and families.
Guide Path Helps You Engage | Educate | Elevate
The Vision
Revolutionize Risk Management
The Resident and Family Insights Survey Suite covers areas that historically have been communication and risk management failures leading to complaints and financial and other losses.
Setting and managing realistic expectations
with residents and families with proven
education
Fostering trust and transparency in families,
residents and senior living communities
Improved quality of life
Reduction in complaints, grievances, and risks
Reduction of adverse consequences
Empowering staff and reduced staff turnover
Innovative Risk Management
Leadership and market differentiator
Regulatory compliance
Reduced liabilities and costs
Rebecca Adelman is an entrepreneur, influencer, thought leader and founder of Adelman Law Firm and Claims Management, established in 2001. For over 30 years, Rebecca has concentrated her practice in healthcare and insurance defense and business litigation.
Creating Confidence in Care
EXCEEDING EXPECTATIONS
The Evolution of the Senior Consumer and the Role of the Family
As the baby-boomer generation enters senior living, expectations for personalized care and services have increased. Understanding and addressing the expectations and needs of families is crucial for building trusting relationships.
The Guide Path Insights Survey Suite addresses the multiple challenges stakeholders face in the senior living ecosystem.
The program supports and promotes growth and change with education, resources and empowered staff.
The Resident Insights Survey Suite
1 Portal. Everything you need. Nothing You Don’t.
1
Unlimited Insight Surveys
The survey takes 8-10 minutes for the community staff to deliver and about 10 minutes for the resident/family to complete. In minutes, you can know and begin to set expectations.
2
Insights Survey Risk Rating
Each survey question is rated Low-Medium-High to give a sharper focus on each resident or family member's most important concerns so additional resources, attention, or engagement can be offered before a conflict arises.
3
High-Risk Road Map
This tool helps you gain visibility into top risk areas, risk trends, effective interventions, and risk mitigation opportunities.
4
User-Friendly Education Videos
These specialized videos educate about transitions in care and set expectations in the five Areas of Interest from the Survey and begin to set a foundation around realistic expectations.
5
Resident & Family Resources
6
You’ll be connected to resources that will help residents and families transition to your community.
Access to Key Survey Data
You’ll be able to access data that will help identify key indicators and focus areas to improve your risk management and resident and family experiences.
Impactful Resident and Family Educational Videos
5 Key elements for success
INTRODUCTION | OVERVIEW
COMMUNICATION
THE FAMILY SYSTEM
Introduction and overview of the Guide Path Resident and Family Insights Survey and the five Areas of Interest covered in the Survey.
COMMUNICATION between the resident, family, and care community. Provides key insights on the importance of sharing your feelings and needs.
Explains the importance of the FAMILY SYSTEM. Key insights into the roles of family and friends as partners in care to improve quality of life.
GOALS OF CARE
THE AGING PROCESS
EMOTIONAL | SPIRITUAL HEALTH
Understanding the resident's wishes and plans for care and offers key insights into GOALS OF CARE and resident-directed living.
The AGING PROCESS and the resident's conditions. Offers key insights into how you can learn more about being an informed care partner as aging occurs.
The importance of EMOTIONAL and SPIRITUAL HEALTH on the resident's quality of life. Offers key insights into sharing your cultural practices, needs and expectations.
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What Customers and Industry Leaders are Saying About Program
Julie Bordo
Guide Path promises to be a market differentiator in long term care staff training with its founding principles and a modern platform for residential care.
CEO/President
PCH Mutual Insurance Co., Inc.
Karl Steinberg, MD, CMD
As a nursing home medical director and attending physician for the last three
decades, I am excited about this new standard in our care setting. This system elevates the human aspects of person-centered care and palliative care, concepts that are so desperately needed these days.
Immediate Past President AMDA
The Survey Suite for Ultimate Senior Care Success
and Expectations Management
How Will the Survey Benefit Our Community?
YOUR QUESTION, ANSWERED.
Access the Guide Path Community Portal and its entire suite of tools, resources and support materials to help you understand the unique needs and expectations of your resident and family members, while identifying areas of potential risk.
- Distribute the Guide Path Resident and Family Insights Survey assessment tool.
- Email the survey directly through the portal to the resident/family (or download/print a hard copy to complete with the resident/family in-person).
- Review the individualized insights data and survey responses you receive.
- For each completed RFI Survey, a risk rating is calculated for each of the 5 Areas of Interest in addition to an overall aggregated risk-rating. Use the easy-to-read Guide Path Insights Survey Risk Rating (identified by High, Medium, or Low risk) to understand where any potential risks may exist.
- Use the Guide Path Insights Survey High-Risk Roadmap, which provides proactive, evidence-based actions that your community staff can immediately implement when medium- or high-risks are identified.
- Share the Guide Path Resident and Family Education Videos that your community can provide to family members to explain the RFI Survey to help set realistic expectations for transitioning care to your care community.
More Questions & Answers
1. How do I become a member and gain access to exclusive materials on your website?
Once your community purchases the Survey Suite, you will receive details about access to the members-only dashboard and resource collective.
2. What benefits do I get as a member, and are there different membership tiers?For a limited time, your community’s membership guarantees lifetime access to the Survey Suite and all resources. There is only one membership type. In the future, the Survey Suite will offer several membership options with different valuable resources based on the membership level.
3. Can I share my membership login credentials with others?
The community will have unique credentials with secured access, which cannot be shared with other communities.
4. How many surveys can I generate?
Good news! With your membership, your community can create an unlimited number of surveys and risk ratings.
5. Are there any limitations on downloading or saving membership-only materials?
While there are limitations on some protected materials and resources, they are designed to be used and shared for resident and family and community engagement and proactive expectations and risk management.
6. What payment methods are accepted for membership subscriptions?
Payments can be made in the form of a credit card or ACH.
7. Is there a refund policy for membership subscriptions if the community is unsatisfied?
Guide Path’s customer service model is the gold standard. If your community is not satisfied with the Survey Suite and resources, a 50% refund will be offered. Due to administrative expenses, a full refund is not offered.
8. How often is new content added for members, and can I suggest topics or materials?
Guide Path plans to add new content and risk management resources and programs continuously. We want your feedback, ideas and suggestions! Guide Path is YOUR community!
9. What do I do if I need help after I purchase?
Please email support@guidepathllc.com and call 901.201.4553.
IMPROVED | CARE | SATISFACTION | EMPOWERMENT | INSIGHTS | ENGAGEMENT | RISK MITIGATION | COMMUNICATION
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